We will accept returns that are in "NEW" condition with all parts packaging. A restocking fee of up to 25% may apply depending on the manufacturer.
Special order and special manufacturer items cannot be returned.
If an item is defective please let us know as soon as possible.
A Return Merchandise Authorization number is required for all returns.
You must obtain a Return Merchandise Authorization ("RMA") number before you return your item. Progressive Machine Tools will not accept returns without an RMA number and materials will be sent back on sender's expense.
Please call 918-665-1000 to submit your RMA request. You will receive an RMA number and form. Please display the RMA number prominently on your package.
All returns must be shipped freight prepaid and with a tracking number
Customers are responsible for using reputable carriers that are capable of providing proof of delivery and insurance for the entire value of the shipment. Customers agree to bear risk of loss for the product during return shipment. No COD or Freight collect returns will be accepted by Progressive Machine Tools.
All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products
The shipping fee is a fee that is paid to the shipping company, not to Progressive Machine Tools, therefore all shipping fees are NON-REFUNDABLE. However, if the wrong product is shipped or a mistake is made by Progressive Machine Tools we will gladly make sure our customers receive the correct products without further shipping charges.
Physical Damages to any product will void the product warranty and eligibility for return
Modifying a product in a permanent way is considered as physically damaging the product and will void the product's warranty. A product cannot be returned under these circumstances.